General terms and conditions

These General Terms & Conditions and the Service Specific Terms & Conditions, the Acceptable Use Policy and any information relating to the Service/Package purchased from Kaara forms the Agreement between Us.

By signing up for the Services You warrant that You are at least 18 years old, and legally capable of entering into a binding contract; or acting with the express permission and using the payment details of a person or organization who in turn is agreeing to be bound by the terms of this contract.

You acknowledge and accept that Your use of the Services must be in accordance with the Acceptable Use Policy which can be viewed in sections 7.2 to 7.6 below.

By nature of owning a Kaara account, You accept these Terms & Conditions.

1. Definitions
1.1 “Agreement” means any agreement to which these terms & conditions are incorporated.
1.2. “Kaara” means Mortar Technologies Limited and any associated group companies with registered office at 307 Landmark West Tower, 22 Marsh Wall, London E14 9AF, company number 11277215.
1.3. “Package” means a collection of Services.
1.4 “Pay As You Go” means Kaara no minimum term commitment monthly payment option.
1.5 “Prices” means the Prices for the Services set out in order form or as otherwise notified to You.
1.6. “Services” means the Services to be provided by Kaara.
1.7 “You/Your” means the person or company who purchases Services from Kaara.

2. Duration and Renewal of Services
2.1. Services for which payment is required on a monthly basis are available for fixed 12 month, 24 month or 36 month minimum contract periods. Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, the minimum contract term on all Packages shall be 12 months.
2.2. When Entering into a contract as a consumer (not in the course of conducting business) the Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel the Contract at any time within seven working days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the seven working days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000.

3. Cancellations
3.1. When entering into a contract as a consumer (not in the course of conducting business) the consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 (“the regulations) allow you to cancel the Contract at any time within 14 days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the 14 days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
3.2. For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement
affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.
3.3. Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, or agreed by Kaara in writing prior to purchase, Services are not available on a trial
basis. It is Your responsibility to ensure that the Services you purchase are suitable for your technical requirements.
3.4. You are entitled to cancel the services by contacting Kaaras’ cancellation team no more than 30 days prior to the expiry of your minimum contract term , and no less than one working day prior to the next payment date of that service. Once Kaara accept your cancellation request you will be provided with written confirmation of cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to you.
3.5 Kaara reserves the right to cancel and/or suspend Your Service at any time without notice if You breach these General Terms & Conditions and/or our Acceptable Use Policy.

4. Refunds
4.1 Charges due on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.
4.2. In the event that Kaara cancels Your Service for reasons other than Your breach of contract, You will be entitled to a pro rata refund based upon the remaining period of Your current contract
4.3 If You contravene Your Agreement with Kaara, a refund will not be issued in the event of a cancellation.
4.4 Domain credits are non-refundable as they enable the purchase of domain names at discounted Prices, based on an up-front commitment.
4.5. Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.
4.6 Unused reseller funds on account will only be recoverable when the account is closed

5. Payment
5.1. All Services and Packages must be paid for in advance in accordance with the specific provisions of that Service or Package. In signing up for a Kaara account You agree to commit to the contract for the fixed term. It is not possible to provide early payment and terminate the contract prior to the expiry of the fixed term.
5.2 Payment will be due on the basis of the Service and/or Package You have selected. If You have purchased “Pay as You go” Services or Packages then payment will be required monthly in advance. If You have purchased Services on a fixed 12 month, 24 month or 36 month basis then You will be required to pay on the payment plan You selected, paying in advance or by way of monthly installments in advance throughout the year.
5.3. You will be invoiced automatically for the next pre-paid period on the basis of your current payment plan at the expiry of the current pre-paid period unless You have cancelled the Services in
accordance with clause 3.1. Payment of the Price will be taken via the payment method specified within the control panel and will be non-refundable. In cases of failed payment, the invoice will become due and payable to Kaara in its entirety.
5.4. Kaara reserves the right to change the Prices and/or nature of its Services by giving You written notice of those changes. Notice of changes to Prices and/or Services will be given by e-mail to the e-mail address held in Your Kaara Account. If You have already purchased a particular Service then the change in the Price or nature of that Service will only become effective when the Service reaches the end of its current term. You will be charged the new Price when the Service is automatically renewed at the end of the current term.
5.5. All payments must be made in UK pounds sterling, inclusive of applicable taxes.
5.6. You warrant that You are authorised to make payment using the payment card or facility You disclose to Kaara. In the event that You are not the named card holder, You acknowledge that You and the party who is the named card holder both accept Kaara’s Terms & Conditions and are jointly and severally liable for the payment of all Prices for which payment will be taken from the payment card. You will indemnify and hold Kaara harmless in the event that the cardholder or issuer declines any transaction for payments to Kaara, including all of Kaara costs in administering Your non-payment and obtaining payment of those Prices due.
5.7. Kaara reserves the right to suspend all Services until payment is received in full and all outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £20 administration charge. You are responsible for all money owed on the account from the time it was established until Kaara accepts Your cancellation request. You are responsible for any additional costs incurred by Kaara in the collection of outstanding debt.

5.8. You are required to have a valid email address and credit/debit card and/or PayPal account registered to Your account at all times, failure to do so will result in automatic suspension of Your account. If You cancel Your credit/debit card and/or PayPal account for any reason You must immediately notify Kaara and provide details of a current valid payment card and/or PayPal Account.
5.9. Payments processed by PayPal are subject to PayPal’s terms and conditions of Service, and Kaara makes no representations or warranties with respect to those Services.
5.10. No bills or invoices will be sent by regular mail. All invoices will be sent directly to You via email shortly after the purchase or automated renewal transaction is completed.
5.11 If You fail to pay all Prices due, Kaara reserves the right to interrupt, suspend or cancel the Services to You. Such interruption, suspension or cancellation does not relieve You from paying all contractually obligated invoices to Kaara.
5.12. Any unused Credit notes on Your Account will be taken in payment of Your Service. Where the value of the unused Credit note is less than the total payment due, the remainder of the balance will be taken from the current payment method on Your account.

6. Chargebacks
6.1. If You withdraw any payments made via a bank, credit card or PayPal account (a “chargeback”) Kaara will either defend such chargebacks directly with the card issuer, or take appropriate steps to recover the original monies from You in addition to an administration fee of £20+VAT for each inappropriate chargeback raised.
6.2. If a chargeback is made, Kaara reserves the right to immediately interrupt, suspend or cancel all services within your Account. Such interruption, suspension or cancellation does not
relieve You from paying all contractually obligated invoices to Kaara.

7. Appropriate Service use
7.1 Kaara reserves the right to refuse Service and/or access to its servers and/or Services to anyone.
7.2. Kaara does not allow any content which breaches our Acceptable Use Policy to be stored on its servers. Kaara reserves the right to remove content from the Services or suspend the Services immediately where it reasonably suspects such content breaches the Acceptable Use Policy.
7.3. Kaara shall notify You if it becomes aware of any allegation that You breach the Acceptable Use Policy.
7.4. Refusal of Service based on the content being contrary to our Acceptable Use Policy is entirely at the discretion of Kaara.
7.5. Kaara reserves the right to move Your data to a different server with no prior notice.
7.6. You shall indemnify Kaara against all damages, losses and expenses arising as a result of any action or claim that the data, content and/or any other material breaches the Acceptable Use Policy.
7.7. In the event that Kaara removes data or content from the Services and/or suspends Your site pursuant to clause 7.2, and later reinstates such content and/or resumes the Services, You shall indemnify Kaara against all damages, losses and expenses arising as a result of any action or claim that such content and/or data.

8. Scheduled maintenance
8.1 To guarantee optimal performance on the servers, it is necessary for Kaara to perform routine maintenance. Such maintenance often requires taking Kaara Services off-line, typically performed during off-peak hours. Kaara will give You advance notice of maintenance requiring the Services to be taken off-line whenever possible by publishing notice on the Kaara website.

9. Support
9.1 We will endeavour to provide a continuous high quality service. If You experience problems with Your Service, You should consult Kaara support website and search for a resolution to Your problem in Kaara Knowledge Base. You will also find Kaara 24/7 support contact details on Kaara support website at
9.2. Please note we may require suspension of some of Kaara Services for short scheduled periods to carry out maintenance or repair to Kaara Services. Information concerning scheduled downtime is available on the Kaara support website, as are details of any interruptions to Kaara Services.

10. Reselling of Services
10.1 All Services are intended for use by the primary owner only, should you choose to resell, store or give away Kaara Services to other parties You agree that such activity will be undertaken at your own risk. You also accept responsibility for ensuring that all end users abide by these terms of service.
10.2.Kaara accept no liability to you or any third parties for losses arising from the Reselling of services as detailed in 10.1.
10.3. Kaara reserve the right to suspend access to the automated management facilities of the Reseller account including the API (Application Programming Interface) if a customer’s use is deemed to be affecting the platform for which Kaara delivers the Services.

11. Data
11.1. All data created or stored by You within Kaara’s applications and servers are Your property. Kaara shall allow access to such data by only authorised Kaara personnel. Kaara makes no claim of ownership of any web server content, email content, or any other type of data contained within the account holder’s server space or within applications on Kaara’s servers, however, Kaara may use client data for testing and improving the service we offer.
11.2 We will also use client account information for fraud prevention, cybersecurity and other reasons to improve our level of service as well as be proactively working to prevent cyber crime.
11.3 Your data may also be used in partnership with HMRC to reduce fraud, money laundering and cyber crime
11.4. You shall indemnify Kaara against all damages, losses and expenses arising as a result of any action or claim that the content or data of Your portal or content or data accessed from or published as part of the Services infringes the intellectual property rights of a third party.

12. Passwords
12.1. It is the account owner’s responsibility to keep his/her password (s) confidential, and to change the password on a regular basis. Kaara is not responsible for any data losses or security issues due to stolen passwords or any passwords that You have intentionally or accidentally disclosed to any third party. Kaara recommends that You use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”,
12.2You accept full responsibility for any purchases or modifications made within your control panel by You or by third parties using your account password.

13. Your personal details
13.1 You warrant that the contact information that you provide to us on establishment of your account is correct, and that You accept responsibility for keeping this information up to date at all times. You agree that we may suspend access to your account and the Services if we reasonably believe that the information you have supplied is inaccurate.
13.2. Please note that whilst Your email is primarily used for billing purposes, Kaara reserves the right to email You information about its product offerings. You can unsubscribe from marketing communications within Your Kaara control panel.
13.3. Kaara will not provide any of Your personal information to other companies or individuals without Your permission unless required to do so by law. However, Kaara may need to provide Your name and delivery address to third parties that Kaara may use for the purposes of delivering specific Services to You (e.g. customer support). For more information about how Kaara will collect and use Your personal information please read Kaara’s privacy policy

14. Kaara Disclaimers and Warranties
14.1. Kaara does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Kaara cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all Service interruptions caused by Kaara.
14.2. Kaara makes no warranties or representations that any Service will be uninterrupted or error-free. You accept all Services provided hereunder “as is” without warranty of any kind.
14.3 So far as permitted by law and particularly in respect of nonconsumers, all implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the Services to be provided hereunder to the fullest extent permitted by law.
14.4. For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

15. Liability
15.1 Kaara shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.
15.2. Kaara will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties precontract or for any account for profit, costs or expenses arising from such damage or loss.
15.3. No matter how many claims are made and whatever the basis of such claims, Kaara’s maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the Services in relation to which Your claim arises during the 12 month period prior to such claim.
15.4 None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of Kaara, its employees or its sub-contractors.
15.5. Kaara shall not be liable for any interruptions to the Services or outages arising directly or indirectly from:-
15.5.1.interruptions to the flow of data to or from the internet;
15.5.2 changes, updates or repairs to the network or software which it uses as a platform to provide the Services;
15.5.3. the effects of the failure or interruption of Services provided by third parties;
15.5.4. factors outside of Kaara’ reasonable control;
15.5.5. Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties;
15.5.6. problems with Your equipment and/or third party equipment;
15.5.7. interruptions to the Services requested by You.

16. Force Majeure
16.1. Kaara shall not be responsible for any failure to provide any Services or perform any obligation under the Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether involving the workforce of Kaara (or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication Services generally, or other similar force beyond its reasonable control.

17. Non-Waiver
17.1. The failure of Kaara to require Your performance of any provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by Kaara of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

18. Survival
18.1 The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of
this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither party shall be liable to other for damages of any sort resulting solely from terminating this Agreement in accordance with its terms but each party shall be liable for any
damage from any breach by it of this Agreement.

19. Notice
19.1 You agree that any notice or communications required or permitted to be delivered under this Agreement by Kaara to You shall be deemed to have been given if delivered by e-mail, in accordance with the contact information You have provided.

20. Governing Law
20.1. Except as otherwise set forth in the Domain Dispute Policy, Your rights and obligations and all contemplated by this Agreement shall be governed by English law and You submit to the exclusive jurisdiction of the English Courts.

21. Legal Fees
21.1. If any legal action or proceeding, including arbitration, relating to the performance or the enforcement of any provision of this Agreement is brought by any party to this Agreement, the prevailing party shall be entitled to recover reasonable legal fees, expert witness fees, costs and disbursements, in addition to any other relief to which the prevailing party may be entitled.

22. Assignment
22.1 You shall not assign, sub-license or transfer Your rights or obligations under this Agreement to any third party without the prior written consent of Kaara However, in the event that Kaara consents to such an assignment, sub-license or transfer, then this Agreement shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

23. Entire Agreement
23.1. This Agreement constitutes the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral here to than as expressly set or referred to herein. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth herein.

24. Amendment in Writing
24.1 We may update or amend these General Terms and Conditions, including any technical specification relating to the Services and/or Package, the Privacy Policy and any information relating to the Services/Package from time to time to comply with law or to meet our changing business requirements. We will give You prior notice of any changes to the Agreement and You can choose to cancel the Services without penalty before the new terms affect you. Display of the modified terms and conditions shall be deemed to be notice to you. You also agree to review the terms and conditions regularly to ensure you are aware of any modifications.

25. Further Assurances
25.1. The parties shall execute such further and other documents and instruments and take such further and other actions as may be necessary to carry out and give full effect to the transactions contemplated by this Agreement.

26. Relationship of the Parties
26.1. Nothing in this Agreement shall be construed as creating an agency relationship, partnership or joint venture between the parties.

27. Joint and Several Obligations
27.1. If any party consists of more than one entity, their obligations here under are joint and several.

28. No Third Party Beneficiaries
28.1. This Agreement does not provide and shall not be constructed to provide any third parties, with any remedy, claim, cause of action or privilege.

29. Severability
29.1. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. Kaara will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of Kaara as reflected in the original provision.

Please note: by signing up for any of our services you agree to be bound by all Kaara terms and conditions.

© 2018 Mortar Technologies Limited. All rights reserved.
Kaara is the trading name of Mortar Technologies Limited. Company registration No. 11277215. Registered in England and Wales. VAT No. Applied for. Registered office: 307 Landmark West Tower 22 Marsh Wall London E14 9AF United Kingdom.